WHAT IS THE PROCESS FOR NEW PATIENTS?
We try to make the process for new patients as seamless as possible, but there are a few extra steps for a new patient to AAU. Calling the UTI clinic at 410-295-0626 before your visit will help expedite this process.
Additional information is required for new patients in order to ensure providers can safely prescribe given patient’s allergies, medications, and medical history.
- New patients will be quickly screened by an AA Urology provider to ensure their symptoms are appropriate for the UTI clinic and do not require a higher level or care or an emergency room visit.
- Insurance cards and photo ID are required. Insurance will be verified to ensure that AAU participates with your insurance and that there is coverage for the lab test.
- Completed forms including demographics, medical history, HIPAA, consent for treatment, and UTI clinic questionnaire are required to utilize the UTI clinic.
- An ongoing patient provider relationship is important to provide responsible, diligent patient care. After your first UTI clinic visit, a new patient visit with a provider is required. Unfortunately, if we do not establish a formal patient/provider relationship with an office visit, further UTI clinic specimen drop offs will not be allowed.
HOW LONG DO RESULTS TAKE TO COME BACK?
- Results can take as little as 6 hours but may take as long as 36 hours. Specimens submitted before 11am are typically resulted the same day. Any specimen submitted after 11am will typically be resulted the following evening.
- Generally, a provider will call between 5pm-9pm with UTI clinic results.
*If your insurance does not provide coverage for a Rapid PCR test, then a standard urine culture will be sent. Standard urine cultures are resulted in 5-7 days.
*Weekend and Holiday result times may differ
CAN SOMEONE OTHER THAN THE PATIENT DROP OFF SAMPLE?
It is preferred that patients come to the UTI clinic themselves to complete required paperwork and submit a “fresh” clean caught urine sample.
We understand that in certain circumstances this is not possible, and exceptions can be made when a patient is immobile or disabled.
Please call the UTI clinic at 410-295-0626 to confirm that we will be able to accept a specimen brought by a patient representative. Required paperwork must be completed by authorized patient representative and the urine specimen must be obtained within 2 hours prior to the drop off.
CAN PATIENTS WITH FOLEY CATHETERS OR PATIENTS THAT PERFORM INTERMITTENT CATHETERIZATION USE THE UTI CLINIC?
YES…..For patients with foley catheters – urine should be obtained directly from the foley tubing (not the bag, which is contaminated with bacteria). The catheter can be plugged until urine is obtained from the foley tubing. Please allow extra time in the clinic if you have a foley catheter.
For patients performing intermittent catheterization – please plan to catheterize yourself in the office to provide a specimen for the clinic.
CAN MEN USE THE UTI CLINIC?
YES……………BUT UTIs in men are less common and often related to an underlying issue such as incomplete emptying related to an enlarged prostate, bladder stones, kidney stones, or prostatitis. Because of this, additional screening may be required, and an office visit may be recommended to ensure resolution of an infection and evaluate any underlying causes.
WHY DO I NEED TO COME IN PERIODICALLY FOR AN OFFICE VISIT?
While the UTI clinic provides prompt treatment of bothersome episodic urinary tract infections, it does not take the place of ongoing, routine urologic care. Additionally, when a patient has urinary symptoms, microscopic or visible blood in the urine, but no infection has been detected, it is imperative that a patient is evaluated by a provider in the office. Comprehensive evaluation and follow up are necessary to rule out other and associated causes of symptoms including, but not limited to, urologic cancers, kidney stones and urinary retention.
Do I have to have a video platform to receive remote care?
In general, most insurance products, including Medicare, require that patients have a video enabled platform in order to receive the full spectrum of telemedicine services. This can be accommodated from multiple devices, including most modern cell phones but it is important that there be video capability or an in-person visit may be required.
Can new patients be seen virtually?
Depending on your condition, many concerns can be addressed remotely without an in-person visit required initially. Please call for more information and to schedule an appointment.