Do health plans pay for telehealth services?

Telehealth has made connecting with your provider easy and convenient. You don’t need to leave home and travel to a doctor’s office to talk with your provider.  As this option for care is getting more popular, you might wonder what your insurance covers when it comes to virtual options. Many insurance plans now cover:

  • Virtual visits.
  • Phone call visits.
  • Medical advice via patient portal.

Health plans, including Medicare and Medicaid, cover a wide variety of healthcare services available through telehealth. After your telehealth visit with your provider, a charge will be generated and billed to your insurance carrier. Your Insurance carrier will process your claim and there may be a patient responsibility for copay, deductible, or coinsurance. To find out if your health plan covers telehealth services, or what your responsibility might be, please contact your health plan.

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